General contractual terms and conditions
 

Re-Guard Kft.
Effective date: 29 July 2026

The following General Terms and Conditions (hereinafter: the “GTC”) apply to the rights and obligations of Re-Guard Kft. (hereinafter: the “Service Provider”) and any business customer purchasing products or using services applied by the Service Provider (hereinafter: the “Customer”). The Service Provider and the Customer are hereinafter collectively referred to as the “Parties”.

The Service Provider supplies its products and services exclusively to businesses (B2B Customers). It does not enter into contracts with, nor sell products or services to natural persons qualifying as consumers.

These GTC apply to all legal transactions and services established between the Service Provider and the Customer, irrespective of the method by which the order is placed including, without limitation: through the website www.re-guard.hu , by e-mail, telephone, by post, or by sending a customer order/purchase order document), irrespective of whether performance is made from Hungary or from abroad, by the Service Provider or by a contributor engaged by it.


1. Details of the service provider
Company Name: Re-Guard Kft.
Registered Office: 16 Tücsök Street, H-2089 Telki, Hungary
Correspondence Address: 16 Tücsök Street, H-2089 Telki, Hungary
Telephone: +36 26 789 141
E-mail: kontakt@re-guard.hu
Company Registration No.: 13-09-091185
Court of Registration: Company Registry Court of the Budapest-Capital Regional Court
Tax Number: 12839470-2-13
SRN: HU-IM-000003872

Customer Service:
Customer Service Office: 16 Tücsök Street, H-2089 Telki, Hungary
In-person customer service is available by prior appointment only.
Customers may also contact the Service Provider by telephone or e-mail.
Opening hours: Available during the opening hours in effect from time to time, as published under the “Contact” section of the Service Provider’s website (www.re-guard.hu).
Telephone: +36 26 789 141
Website: www.re-guard.hu
E-mail: kontakt@re-guard.hu


2. Definitions, scope of the gtc and language of the contract
2.1. Customer: A Customer means any legal entity, organization without legal personality, institution, business undertaking or sole proprietor that enters into, or intends to enter into, a contract with the Service Provider and does not qualify as a consumer within the meaning of the Hungarian Civil Code, i.e. a natural person acting outside the scope of their trade, business, profession or independent occupation.

2.2. Business / B2B Customer: A Business Customer (or B2B Customer) means any Customer acting in the course of its trade, business, profession or independent occupation. The Service Provider enters into contracts exclusively with Business Customers.

2.3.By placing an order, the Customer represents and warrants that it is entering into the Contract in the course of its trade, business, profession or independent occupation and therefore qualifies as a business undertaking under the Hungarian Civil Code. The Customer acknowledges that the Service Provider enters into contracts exclusively with businesses and that these GTC apply solely to business-to-business (B2B) contractual relationships. If the Customer qualifies as a micro, small or medium-sized enterprise, it shall notify the Service Provider in writing prior to the conclusion of the Contract if the order is not placed in the course of its trade, business, profession or independent occupation. The Customer shall be solely responsible for any legal consequences arising from the failure to provide such notification.

2.4.These GTC apply to all electronic commerce and other sales services provided within the territory of Hungary through the website www.re-guard.hu, as well as through any other communication channel, including, but not limited to, e-mail, telephone, postal services or Customer Purchase Orders (POs).

2.5.Unless expressly agreed otherwise in writing, the provisions of these GTC shall govern all Customer orders received by the Service Provider, irrespective of the method by which such orders are submitted.

2.6.By placing an order or accepting the Service Provider’s quotation, the Customer confirms that it has reviewed these GTC prior to entering into the Contract, accepts their provisions and acknowledges that the Service Provider enters into contracts exclusively on the basis of these GTC. The Service Provider shall ensure that these GTC are made available to the Customer prior to the conclusion of the Contract in a format that can be downloaded, stored and reproduced. Any provisions of these GTC that materially deviate from applicable legislation, established contractual practice or the contractual terms previously applied between the Parties, in particular those relating to limitation of liability, exclusion of returns, retention of title, late payment, contractual penalties, suspension of performance, jurisdiction or the exclusion of the Customer’s own general GTC, shall become part of the Contract only if the Customer has expressly accepted such provisions following separate notification by the Service Provider.

2.7.Any contract concluded between the Parties through the purchase of goods, the use of the Website or electronic correspondence shall constitute a written agreement, including contracts concluded by electronic means. The Service Provider shall register such contracts and retain them for a period of five (5) years from the date of their conclusion, during which period they shall be made available to the Customer upon request.

2.8.The language of the Contract shall be Hungarian.

2.9.The Service Provider is not subject to any code of conduct.

2.10. Should a natural person qualifying as a consumer attempt to enter into a contract with the Service Provider, the Service Provider shall be entitled to refuse to conclude such contract or, where legally permissible, to withdraw from the contract unilaterally and treat any declarations made in connection therewith as null and void.

3. Registration
3.1. A substantial part of the Website’s services is available to all users without registration. Certain online services, however, including Business Partner Account and online quotation/order functions, require prior registration and subsequent login. Registration is available exclusively to businesses including business entities, institutions, and sole traders. Registration by a natural person acting as a consumer is
not permitted.

3.2. Registration may be initiated by completing the registration form available under “Registration” tab in the “Profile” section of the website of the Service Provider. Following successful registration, the Website provide the customer with access to its individual Business Partner, through which online quotations and orders may be submitted. Customers may also grant access to its own employees by selecting the Company Profile and using the “Users/Create New Users” function.

3.3. Registration is required only for use of the Business Partner Account functions available on the Website. Orders submitted by e-mail, telephone, post or by the Customer’s Purchase Order (PO) do not require prior registration. Such orders shall be governed by present GTC.

3.4. By registering on the Website, the Customer declares that it has read and accepted these GTC as well as the Privacy Notice published on the Website and consents to the processing of personal data.

3.5. The Service Provider shall not be liable for any delays in delivery or for any other error, problem or damage arising from incorrect, incomplete, or inaccurate information provided by the Customer. The Service Provider shall likewise not be liable for damage arising where the Customer forgets its password or where the password becomes accessible to unauthorised persons for any reason not attributable to the
Service Provider.

3.6. Each registration is treated shall be treated by the Service Provider as a separate user account. Previously recorded company and personal information may be amended after logging in and by selecting the Company Profile and accessing the “Profile” / “Users” section of the Website. Such modifications may also affect active orders. Changes to the invoicing address may only be made following written notification to the Service Provider. Once updated in the Service Provider’s SAP system, the amended information will also be reflected on the Website.

3.7. Following approval of the registration, the Customer shall have its own account and shall be responsible for managing and keeping its details up to date. Changes are updated in the Service Provider’s database within 24 hours. All orders are processed on the basis of the registered data.

3.8. Deletion of registration: the Customer may delete its registration at any time by e-mail. Upon receipt of such request, the Service Provider shall promptly delete the registration and the associated user
account. This shall not affect the retention of data and documents relating to orders already placed, such as invoices, where retention is required by law.

4. Orders
4.1. The Service Provider accepts orders in the following ways:

• via the Website using a registered Business Partner Account (Shopping Cart function);
•  by e-mail
• by telephone (in such case the Service Provider shall always confirm the order in writing)
• by post
• by submitting a Purchase Order (PO) or other ordering document issued by the Customer (e. g. an attached PDF document)

4.2. The essential characteristics and features of the goods ordered by the Customer and instructions for their use are set out on the relevant product page, in the Service Provider’s quotation and, where required by applicable law, in the instructions for use supplied with the product. The Service Provider’s performance shall be deemed to be in accordance with the contract if the product has characteristics that are more favourable or advantageous than those stated on the Website or in the applicable instructions for use.

4.3. Should the Customer require any additional information regarding a product prior to placing an order, the Service Provider’s customer service shall be available to provided assistance by e-mail or
telephone.

4.4. Where no price is displayed next to a product on the Website, or where the Customer requests a quotation through another communication channel, including e-mail or telephone, the Service Provider shall provide an individual quotation by e-mail. Unless agreed otherwise, prices displayed on the Website or stated in quotations issued by the Service Provider are quoted in Hungarian Forints (HUF).
The Parties may agree in writing that settlement and invoicing will be made in Euros (EUR). In such case, the payable purchase price and the terms of settlement shall be determined by the Parties’ individual agreement. Unless expressly stated otherwise, prices displayed or communicated by the Service Provider are net prices and do not include value added tax, delivery charges, cash-on-delivery charges or any other
incidental costs that may arise. The total amount payable shall be specified in the Service Provider’s order confirmation and invoice. The quoted purchase prices. Information regarding delivery charges shall be provided separately by the Service Provider to the Customer (Website, quotation or order confirmation).

4.5. As a general rule, the contractual price shall be the purchase price specified by the Service Provider in the order confirmation. By way of exception, the Service Provider shall be entitled to propose amendments of the terms of an order where the conditions set out in this clause are met. Should an unforeseeable circumstance beyond the reasonable control of Service Provider arise during the period between dispatch of the order confirmation and performance of the order that materially affects the conditions of performance – including in particular a significant exchange-rate fluctuation, supplier price increase, change in raw-material or other production prices, supplier delays, disruption in the supply chain or another event qualifying as force-majeure – the Service Provider shall be entitled to amend the conditions of performance, including in particular the purchase price or the performance deadline. The Service Provider shall notify the Customer of the amendment without delay in writing, by telephone or by other electronic means. Should the Customer not accept the amended terms, it shall be entitled to withdraw from the affected order in writing prior to performance. In such case, neither Party shall have any further obligation in respect of the affected order.

4.6. A manifestly erroneous price shall include, in particular:

•  a price of HUF 0;
• a purchase price that is clearly and obviously disproportionate to the market value of the product
• an obvious pricing and calculation error, where the displayed discounted price is inconsistent with the stated discount Example: A product with a list price of HUF 1,000 displayed at HUF 500 instead of HUF 800 following the application of 20% discount.

Where such an incorrect price is displayed, the Service Provider shall not be obliged to sell the goods at such erroneous price. Upon becoming aware of the error, the Service Provider shall offer the Customer the
opportunity to purchase the goods at the correct purchase price. On the basis of that information, the Customer may decide whether to order the goods at the actual price or not to proceed with the purchase. In the latter case, no contract shall be concluded between the Parties.

4.7. Should the Customer accept the quoted prices provided by the Service Provider, the Customer may place its order by reply e-mail, via the Website or in another written form, such as by submitting its own purchase order. The Customer shall also provide all other data required for the order, including the delivery address, invoicing details and contact person; and any other information reasonably required for
the performance of the contract.

4.8. The Service Provider shall register the Customer’s order in its SAP system. The order submitted by the Customer shall constitute an offer to enter to the Service Provider. The Service Provider shall review each order manually before acceptance. Where the Customer has provided all information required for processing the order the Service Provider shall accept the order by sending a separate order confirmation.
Where information is incomplete, incorrect or contradictory, the Service Provider shall be entitled to request clarification from the Customer or reject the order.

4.9. Orders may be placed on the Website after successful registration and login by using the Shopping Cart function. After the “Order” button is clicked, the Website shall automatically send an electronic notification confirming receipt of the Customer’s order. Such notification is served solely a technical acknowledgement that the order has reached the Service Provider and is undergoing manual review. The
automatic notification shall not constitute acceptance of the Customer’s order and shall not create a contract between the Parties. Order shall be accepted only upon issuance of an order confirmation by the
Service Provider in accordance with Clause 4.8.

4.10. Any provisions contained in the Customer’s Order, procurement conditions, general GTC or other document sent by the Customer shall become part of the contract only if expressly accepted by the Service
Provider in writing. The Service Provider’s silence, performance, issuance of an invoice, delivery or processing of the order shall not constitute acceptance of the Customer’s general GTC.

4.11. The Customer is entitled to amend or cancel the order at any time prior to the issuance of the Order Confirmation. Such amendment or cancellation may be made by telephone or e-mail, irrespective of the channel through which the order was originally placed.

4.12. The contract between the Parties shall be concluded only upon the Service Provider issuing and Order Confirmation to the Customer. The Order Confirmation shall contain at least the following: product description, quantity, price, payment terms, delivery method and expected performance date. Where the Service Provider’s confirmation differs from the Customer’s order, the confirmation shall constitute a new offer, which the Customer may accept in writing or by accepting performance of the Contract.

5. Correction of data-entry errors 
5.1. The Customer may correct data-entry errors at any stage of the order creation prior to the final submission of the order, (e. g. by deleting a product from the cart by clicking “Delete”, modifying the quantity or correcting delivery information).

5.2. In case of orders received through other channels, including e-mail, telephone, post or customer purchase order, the Customer may notify the Service Provider of data-entry errors by e-mail or telephone
with a maximum of 8 hours of receipt of order confirmation.

6. Offer, binding effect and order confirmation
6.1. The Service Provider shall, without delay no later than 48 hours acknowledge receipt of any order submitted by the Customer through any channel (via website, e-mail, telephone, post or by means of purchase-order document) that corresponds to the Service Provider’s offer by sending an automatic or manual order confirmation e-mail.

6.2. An e-mail expressly confirming the order constitutes acceptance by the Service Provider of the Customer’s offer and creates a valid contract between the Service Provider and the Customer.

6.3. The Customer shall be released from the binding effect of its offer if the Customer does not receive an order confirmation e-mail from the Service Provider within 48 hours.

6.4. If the Customer has already submitted its order to the Service Provider and identifies an error in the information contained in the order confirmation e-mail, the Customer shall notify the Service Provider
within 8 hours or may provide such notification when the Service Provider by telephone, in order to avoid performance of an unwanted order.

6.5. The order constitutes an electronically concluded contract governed by Act V of 2013 on the Hungarian Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services, and other applicable laws.

7. Delivery and payment terms
7.1. The Service Provider shall deliver ordered goods requested for home delivery against the delivery charge specified in the quotation and/or order confirmation, where the net order value is below HUF 100,000. Delivery shall be performed by using the Service Provider’s own means of transport or by engaging a forwarding or delivery company (including express postal services or other road transport services).

7.2. The Service Provider reserves the right to change delivery charges. The Customer is informed of the current delivery charge in the order confirmation.

7.3. Subject to prior arrangement, the Customer may collect goods ordered on the Website in person at the Service Provider’s place of business at 2089 Telki, Tücsök utca 16., Hungary. In the case of personal collection, the Service Provider shall not be prepared to store goods for 8 days from notification. If the goods are not collected within that period, the Service Provider shall be entitled to automatically deliver the package to the default or primary delivery address recorded in its database, subject to a delivery charge. If cash payment was originally selected for the order, the package shall be sent cash-on-delivery basis, subject to an additional charge of HUF 590 + VAT.

7.4. Once fulfillment of the order has become possible, the Service Provider shall provide the Customer to select a delivery period. Such selection shall not constitute a specific delivery time but shall serve to indicate an approximate deliver time interval. The Service Provider shall not be able to undertake delivery at a specified hour. Delivery deadlines are indicative only. The expected delivery date is always stated in the order confirmation.

7.5. The Service Provider shall perform delivery of the ordered products at the location specified in the order confirmation.

7.6. Customer may obtain information regarding the payment methods and collection/ delivery options provided by the Service Provider from the Service Provider’s offer, order confirmation and the Website. The Service Provider shall be entitled in particular case of a new Customer, to require payment in advance or a partial advance payment.

7.7. The Customer shall inspect the goods immediately upon receipt, in particular with regards to the integrity of the packaging, quantity, item number, size, type and visible damage. In the event of visible damage, packaging defects or discrepancies in quantity, the Customer shall record the objection at the time of receipt, in the courier’s presence, on the transport document or proof of receipt used by the carrier and, where possible, take photographs of the damage or discrepancy. The Customer shall notify the Service Provider in writing no later than 2 business days thereafter. In the case of a latent defect, the Customer shall notify the Service Provider in writing without delay after discovery and no later than 5 business days thereafter. The Customer shall be responsible for damage, evidentiary difficulties and additional costs arising from objections notified late or improperly.

7.8. The Customer shall pay the purchase price and associated costs by the payment deadline specified on the Service Provider’s invoice. In the event of late payment, the Customer shall pay default interest pursuant to Section 6:155 of the Hungarian Civil Code. The Service Provider may also recover its collection costs, including legal fees, reminder charges, procedural costs and the statutory flat-rate debtrecovery charge. In the event of late payment, the Service Provider shall be entitled to suspend performance of orders that have not yet been fulfilled, make performance of further orders conditional on advance payment or provision of security, or unilaterally reduce or cancel the Customer’s credit limit. The Customer shall not be entitled to set off its payment obligations to the Service Provider against a disputed, unacknowledged, or non-finally adjudicated claim.

7.9. Invoice: The Service Provider shall issue an invoice to the Customer as evidence of payment and performance of the transaction. The invoice shall be made available in paper form or, subject to the Customer’s consent and subject to statutory requirements, in electronic form.

8. Withdrawal and returns (B2B customers only)
8.1. The Service Provider sells exclusively to businesses. The statutory right granted to consumers shall not apply to Customers under these GTC.

8.2. In case of a B2B Customer withdrawal from an already confirmed order or return of goods shall only be permitted based on a separate, individual written agreement concluded with the Service Provider. The Service Provider shall not be obliged to accept the return or exchange of goods that are free from defects and have been duly delivered in conformity with the contract. The GTC applicable to any return of goods, including, in particular, the deadline and method of return, allocation of costs, any handling charge, repackaging charge, or compensation for depreciation, shall be determined individually by the Service Provider. The Service Provider shall be entitled make acceptance of returned goods conditional upon payment of a handling fee, repackaging fee, or compensation for any diminution in value. The Customer may submit a written request for return within 60 (sixty) days from the date of issuance of the relevant invoice. Failure to comply with this deadline shall result in forfeiture of the right to request a return. Following receipt of request The Service Provider shall decide on an individual basis whether to authorise the return and if so on what GTC. In particular, the following goods shall not be accepted for return: goods procured specifically pursuant to an individual order, custom-sized or custom-manufactured products; screen-printed, embroidered, logoed or otherwise individually marked products; sterile or hygienic products; goods in opened packaging; damaged or used goods; goods subject to an expiry date; discounted or promotional goods; and goods that are otherwise unsuitable for resale. The costs and risks associated with the return of goods shall be borne by the Customer except where the return is demonstrably attributable to the Service Provider’s defective performance.

8.3. The Service Provider shall be entitled to withdraw from the contract in cases permitted by law, including in particular:

•  if the Customer is in default of payment and fails to remedy such default within an additional period granted by the Service Provider. 
•  if the Customer provides false or incomplete information and such information prevents or renders impossible performance of the contract.
•  if the procurement or delivery of the ordered product becomes permanently impossible for a reason beyond the Service Provider’s control.

8.4. In the event the Service Provider withdraws, any amount already paid by the Customer shall be refunded in respect of the unperformed portion of the contract provided that the performance has not taken place or has only been partially completed.

8.5. Retention of Title and Reservation of Rights The delivered goods remain the property of the Service Provider until the Customer has paid in full the purchase price and all related costs, default interest and collection costs. During the retention-of-title period, the Customer shall store the goods separately, in an identifiable manner, in accordance with their intended use and protected from damage.
The Customer may not encumber, pledge, provide as security or otherwise transfer any goods subject to retention of title in a manner that would prejudice the Service Provider’s ownership rights. In the event of late payment, the Service Provider shall be entitled to demand the return of the goods, and the Customer shall be obliged to permit such repossession and to cooperate with the Service Provider therewith. Repossession shall not constitute withdrawal from the contract unless the Service Provider expressly declares otherwise. If, in connection with a previous order, the Customer returned goods without taking delivery or the goods were returned to the Service Provider marked “unclaimed” – except where the contract between the Parties was lawfully terminated by withdrawal or notice – the Service Provider may make performance of subsequent orders conditional upon advance payment. The Service Provider shall be entitled to withhold delivery of the goods until it has verified that the electronic payment method selected by the Customer, including bank transfer or online card payment, has been successfully completed and the full purchase price and delivery charge have been credited to the Service Provider’s bank account.

9. Warranty (B2B)
9.1. The Service Provider sells exclusively to B2B Customers; therefore, statutory provisions on mandatory consumer warranties do not apply.

9.2. In case of B2B Customers the Service Provider shall provide a voluntary warranty to only if it expressly undertakes such warranty statement, warranty certificate or individual agreement. In such case, the duration and terms of the warranty shall be governed by the individual agreement, warranty certificate or product documentation relating to the relevant product. A product description, catalogue, website description, manufacturer’s information or marketing material does not in itself constitute a warranty undertaken by the Service Provider unless expressly designates it as a warranty declaration.

9.3. In particular, the warranty does not cover:

• improper installation or commissioning, unless carried out by the Service Provider or its agent;
• improper or unintended use, failure to comply with the instructions for use;
• improper storage or damage;
• damage caused by natural disasters or events of force majeure;
• normal wear and tear.

9.4. In the event of a warranty claim, the Customer may primarily request repair or replacement, provided that such remedy is not impossible for the Service Provider and does not involve disproportionate additional cost. Other remedies, including price reduction or withdrawal from the contract, may only be exercised on the basis of an express agreement between the Parties and/or within the limits provided by
applicable law.

9.5. The warranty does not affect the Customer’s statutory rights relating to conformity and damages.

10. Statutory warranty for defects / conformity (B2B)
10.1. In the event of defective performance by the Service Provider, the Customer may assert statutory warranty claims against the Service Provider in accordance with the provisions of the Hungarian Civil Code.

10.2. Unless otherwise agreed in writing, a B2B Customer may assert statutory warranty claims within 1 year from the date of delivery.

10.3. In the event of defective performance, the Service Provider shall first be entitled to inspect the product, verify the merits of the Customer’s complaint and at its discretion, carry out repair or replacement, supply a replacement part or provide missing documentation. The Customer may request a price reduction or withdraw only where repair or replacement is impossible, the Service Provider refuses it, fails to perform it within an appropriate period, or the Customer’s interest in repair or replacement has demonstrably ceased. Withdrawal is not available for minor defects. The Service Provider is not liable for defects arising from use contrary to the intended purpose, improper storage, improper cleaning, failure to maintain, intervention or alteration by the Customer or a third party, natural wear and tear, mechanical damage or breach of the instructions for use.

10.4. The Customer shall notify the Service Provider of any defect in writing without undue delay after discovering it and no later than within 8 days of its discovery. The Customer shall describe the nature and circumstances of the defect as accurately and as much in detail as possible.

10.5. If asserting a statutory warranty claim for defects, the Customer shall cooperate with the Service Provider and, at the Service Provider’s request, shall return the defective product for inspection and, where necessary repair, or shall make the products available for inspection at the location agreed by the Parties.

11. Product warranty and product liability
11.1. Rights relating to statutory product warranty that are expressly granted to consumers shall not apply to the relationship between the Service Provider and its B2B Customers, except where otherwise provided by a mandatory provision of the applicable law.

11.2. Where applicable legislation imposes statutory product warranty obligation in respect of a product, the detailed rules shall be set out in the documentation issued by the manufacturer or distributor, and the Customer may assert such rights directly against the manufacturer/distributor.

11.3. These GTC shall neither limit or exclude product-liability claims that may not be restricted or excluded under the applicable law. The Customer shall notify the Service Provider immediately in writing of any accident involving product-safety complaint, regulatory inquiry, customer complaint or recall risk, preserve the evidence, and cooperate with the Service Provider. The Customer shall indemnify the Service Provider against any and all losses, costs and claims incurred by the Service Provider arising from the Customer’s improper or unintended use of the product, improper storage, inaccurate information provided in connection with resale information, relabeling, alteration or unlawful distribution of the product. If, based on information from the manufacturer or competent authority, the Service Provider notifies the Customer of a product recall, withdrawal from the market or other product-safety measure, the Customer shall cooperate with the Service Provider, take the necessary measures without delay and provide information and data reasonably requested by the Service Provider.

12. Liability 
12.1. Information published on the Website and through the Service Provider’s other communication channels, including e-mail and telephone, is published in good faith but is for information purposes only. The specific contractual terms are applicable to an order shall be set out in the order confirmation and these GTC.

12.2. The Customer uses the Website at its own risk. To the extent permitted by law, the Service Provider excludes liability for other pecuniary and non-pecuniary damage, including loss of profit, except for liability arising from intentional or grossly negligent breach of contract or from breach of contract causing damage to life, physical integrity or health.

12.3. The Customer is responsible for determining whether the ordered product is suitable for its intended use, working environment and applicable occupational-safety, hygiene, healthcare or other professional requirements. The Service Provider shall not be liable for any damage arising from inappropriate selection of products or from the product being unsuitable for the Customer’s intended use. General product information, catalogue data, sizing tables or manufacturer’s descriptions supplied by the Service Provider do not replace the Customer’s own professional, occupational-safety, hygiene or regulatory compliance assessment. The Customer shall ensure that the product is used, stored, cleaned and maintained only for its intended purpose and in accordance with the instructions for use, manufacturer’s requirements and applicable laws and regulations.

12.4. The Service Provider excludes all liability for conduct by users of the Website; the Customer is fully and exclusively responsible for its own conduct. In such cases, the Service Provider shall cooperate with the competent authorities in the investigation and detection of any unlawful conduct.

12.5. The Website may contain links to websites operated by third parties or external service providers. The Service Provider assumes no liability for the content, data-protection practices or other practices of such external websites.

12.6. If the Customer becomes aware of any unlawful or objectionable content on the Website or on any communicational platform provided by the Service Provider, the Customer shall notify the Service Provider thereof without undue delay. The Service Provider shall investigate the report and, where justified, may immediately delete or amend the relevant content.

12.7. Except in cases where liability may not be excluded or limited by the applicable law, the Service Provider’s liability extends only to direct and duly sustained losses. The Service Provider shall not be liable for loss of profit, loss of production, business interruption, loss of data, reputational damage, indirect or consequential damage, or damage arising from the Customer’s contractual obligations to third parties. Unless a mandatory statutory provision provides otherwise, the Service Provider’s total liability for damages shall not exceed the net purchase price of the product affected by the relevant defective or delayed performance. This limitation of liability does not apply to the Service Provider’s intentional breach of contract, any breach of contract causing damage to human life, physical integrity or health, or any case in which limitation or exclusion of liability is prohibited by the applicable law.

12.8. Force majeure: The Service Provider shall not be liable for any delay in or failure to perform its obligations where such delay or failure is caused by circumstance beyond its reasonable control that was unforeseeable at the time of conclusion of the contract and could not reasonably have been avoided or overcome. Such circumstances include in particular war, epidemic, governmental or regulatory measures, import restrictions, customs delays, supplier delays, manufacturer stock shortages, transport disruptions, interruptions in energy supply, IT system failures, strikes and natural disasters. In the event of force majeure, performance deadlines shall be extended by the duration of the force-majeure event. If the forcemajeure event continues for more than 60 days, either Party may withdraw from the affected order without liability for damages.

13. Copyright
13.1. The Website and all of its content are protected by copyright. The Service Provider is the copyright owner and/or authorized user of all content displayed on the Website and in connection with the provision of services accessible through the Website, including in particular texts, images, graphics, logos, visual identity elements and software solutions.

13.2. Any use of content of the Website beyond private, personal use, including in particular reproduction, distribution, communication to the public, storage in a database or commercial exploitation, is permitted only with the Service Provider’s prior written consent.

13.3. Neither registration nor use of the Website nor any provision of these GTC grants the Customer any right to use any trademark, trade name or other designation displayed on the Website beyond use for its intended purpose.

14. Data processing and data protection
14.1. The Service Provider shall process the Customer’s personal data of the Customer, including the personal data of the Customer’s contact persons and employees, in accordance with applicable dataprotection law, in particular Regulation (EU) 2016/679 (the General Data Protection Regulation, GDPR).

14.2. Detailed rules concerning data processing are set out in the Service Provider’s separate Privacy Notice available on the Website. The Privacy Notice includes, among other things:

• the purposes, legal bases and duration of processing;
• the rights of data subjects and the manner in which they may be exercised;
• the categories of processors and data transfers;
• available legal remedies.

14.3. The Customer shall ensure that its contact persons, employees and other persons acting on its behalf whose personal data are provided in connection with an order receive appropriate information regarding the processing of their personal data.

14.4. The Website uses cookies. Detailed rules on the use of cookies are set out in the Cookie Notice published on the Website.

14.5. Electronic marketing communications and newsletters shall only be sent with the prior explicit consent of the Customer, or the Customer’s contact person. Such consent may be withdrawn at any time without providing any reason.

15. Complaints and dispute resolution
15.1. The Customer may submit any complaint concerning the Service Provider’s activities, products or services using the following contact details:
Postal address: 2089 Telki, Tücsök utca 16., Hungary
E-mail: kontakt@re-guard.hu
Telephone: +36 26 789 141

15.2. The Service Provider shall. where possible, investigate oral complaints immediately and where necessary, remedy the matter. If immediate investigation is not possible or the Customer disagrees with the way the complaint has been handled, the Service Provider shall prepare a written record of the complaint and its position concerning it.

15.3. The Service Provider shall provide a substantive response to a written complaint no later than 30 days after receipt and send the response to the Customer. Where a complaint is rejected, the Service Provider shall provide reasons for the rejection.

15.4. The Parties shall first attempt to resolve disputes amicably through negotiation. If such negotiations are unsuccessful, the Parties agree – subject to the applicable rules on subject-matter jurisdiction and to the extent permitted by law – to the jurisdiction of the Hungarian courts competent for the Service Provider’s registered office. These GTC and contracts between the Parties are governed by Hungarian law.

16. Amendment of the general GTC and final provisions
16.1. The Service Provider may unilaterally amend these GTC. The Service Provider shall notify Customers of any amendment by publishing the amended GTC on the Website.

16.2. The amended provisions of these GTC shall apply to orders placed after their publication. The amendments shall not apply to orders already confirmed. Orders already confirmed are governed by the version of the GTC in force at the time of the order confirmation. The Service Provider shall ensure that the current and previous versions of the GTC are identifiable, dated and retained.

16.3. Matters not regulated in these GTC shall be governed by Hungarian law, the Hungarian Civil Code, Act CVIII of 2001 and other applicable legislation.

16.4. These GTC enter into force on 29 July 2026 and remain in force until withdrawn. The provisions of any version of the GTC shall not apply to new orders placed after the effective date of these GTC.